Privacy Policy

This website, iflytekau.com, is operated by AI Online Pty Ltd (ABN 83 696 816 074), an Australian registered company authorised to sell iFLYTEK products through this online store.

References in this Privacy Policy to “we”, “us” or “our” mean AI Online Pty Ltd.

iFLYTEK is a brand and trademark of iFLYTEK Co., Ltd. References to iFLYTEK products or branding on this website do not change the identity of the website operator and seller, which is AI Online Pty Ltd.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer products and services to customers.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit iflytekau.com, purchase products from us, create an account, contact us or otherwise interact with our services.

Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• your name, billing address and shipping address;

• telephone number and email address;

• account information and preferences;

• order, purchase, return, exchange and transaction information;

• payment and payment confirmation information;

• communications you send to our customer service team;

• device, browser, IP address and network information;

• information about how you use and navigate our website; and

• marketing and advertising interaction information where applicable.

Payment card information may be processed by Shopify, Shopify Payments, PayPal or other payment providers. We generally do not directly store complete payment card details.

How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create an account, subscribe to communications or contact us;

• automatically when you browse or use our website, including through cookies and similar technologies;

• from Shopify and other service providers that support our website, payments, delivery, analytics, customer service and marketing;

• from advertising and marketing platforms where permitted; and

• from other third parties where you have authorised the disclosure or where permitted by law.

How We Use Personal Information

We may use personal information to:

• process and fulfil orders;

• receive and process payments;

• arrange shipping and delivery;

• provide order notifications;

• process returns, exchanges, repairs and refunds;

• provide customer support;

• manage customer accounts;

• detect and prevent fraud or misuse;

• secure and improve our website and services;

• analyse website and store performance;

• provide relevant product information and recommendations;

• send marketing communications where permitted;

• comply with legal and regulatory requirements; and

• protect our legitimate business interests and the rights of our customers.

Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve our services and support advertising and marketing activities.

Some cookies are necessary for the operation and security of the website. Other cookies may be used for analytics, personalisation or advertising depending on your location and privacy settings.

You can manage applicable privacy and cookie preferences using the privacy controls available on our website or through your browser settings.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

• Shopify;

• payment processors;

• banks and financial service providers;

• shipping and logistics providers;

• customer service providers;

• IT, hosting and cloud service providers;

• analytics providers;

• marketing and advertising providers;

• professional advisers;

• government, regulatory or law enforcement authorities where required by law; and

• other parties where you direct or consent to the disclosure.

We do not disclose personal information merely for unrelated purposes.

Relationship with Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information in connection with the operation, security and improvement of the Shopify platform and related services.

Information submitted through our store may therefore be processed by Shopify and its service providers.

For more information about Shopify's handling of personal information, please refer to Shopify's own privacy information.

International Processing and Transfers

Some of our technology, cloud, payment, analytics, marketing and other service providers may process or store information outside Australia.

The locations may vary depending on the provider and service being used.

Where required by applicable law, we take reasonable steps to ensure that personal information disclosed outside Australia is handled appropriately.

You may contact us for further information regarding overseas processing relevant to your personal information.

Security

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should not share passwords or other login details with other people.

Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide products and services;

• maintain customer and transaction records;

• comply with tax, accounting and legal obligations;

• manage disputes and claims;

• prevent fraud; and

• enforce our agreements and policies.

When personal information is no longer reasonably required, we may delete or de-identify it where appropriate and permitted by law.

Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

Certain legal exceptions may apply.

Marketing Communications

Where permitted, we may send product, promotional or marketing communications.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the relevant email.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to your orders, account, warranty, customer service or other necessary matters.

Children's Privacy

Our online store is intended for general consumer use and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

A parent or guardian who believes a child has provided personal information to us may contact us to request appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services.

AI Online Pty Ltd is not responsible for the privacy, security or content practices of third-party websites that we do not operate or control.

We recommend reviewing the privacy policies of those third parties before providing personal information.

Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

We will review the matter and respond within a reasonable period.

Where applicable, you may also have the right to contact the relevant Australian privacy or consumer protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal requirements.

The updated version will be published on this website together with the date of the latest update.

Contact Us

Website operator and seller:
AI Online Pty Ltd

ABN:
83 696 816 074

Registered business address:
Unit 705, 4 Grazier Lane
Belconnen ACT 2617
Australia

Customer service email:
customer_service@iflytekau.com

Telephone:
+61 414 314 560

Website:
iflytekau.com