Shipping policy

Shipping Policy

AI ONLINE PTY LTD operates the iFLYTEK Australia online store and ships orders to customers within Australia.

Order Processing
Orders are generally processed and dispatched within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping within Australia
We deliver to addresses across Australia using Australia Post and/or other reputable delivery providers.

Available shipping options and applicable shipping charges will be displayed at checkout before payment.

Estimated Delivery Times
Delivery times vary depending on the destination and shipping method selected. Estimated delivery times shown at checkout are estimates only and may be affected by carrier delays, public holidays, weather conditions or other circumstances outside our reasonable control.

Tracking
Where tracking is available, customers will receive tracking information after their order has been dispatched.

Incorrect Address
Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing an order, please contact us as soon as possible.

Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact our customer service team with your order number and relevant details so we can assist you.

Contact

AI ONLINE PTY LTD
ABN: 83 696 816 074
Email: customer_service@iflytekau.com
Phone: +61 414 314 560