Returns, Exchanges and Refund Policy

This policy applies to purchases made through iflytekau.com, which is operated by AI Online Pty Ltd (ABN 83 696 816 074).

Nothing in this policy excludes or limits any rights available to consumers under the Australian Consumer Law (ACL).

Change-of-Mind Returns and Exchanges

We do not provide refunds where a customer simply changes their mind.

However, eligible products may be requested for exchange within 30 days of receiving the order, subject to approval.

For a change-of-mind exchange, the product must:

• be unused;

• be in its original condition;

• include all original packaging;

• include all supplied accessories, manuals and components; and

• include valid proof of purchase.

Customers are responsible for return shipping costs for approved change-of-mind exchanges.

Original shipping fees are not refundable for change-of-mind requests.

If the requested replacement product is unavailable, we may offer another product or store credit by agreement with the customer.

Faulty, Damaged, Defective or Incorrect Products

Please contact us if your product arrives damaged, is faulty or defective, does not match the product ordered, or otherwise does not meet applicable consumer guarantees.

When contacting us, please provide:

• your order number;

• a description of the issue; and

• photos or video where reasonably useful for assessing the problem.

AI Online Pty Ltd may reasonably assess a product before determining the appropriate remedy.

Your rights for faulty or defective products are not limited to the 30-day change-of-mind period.

Where the Australian Consumer Law applies, the remedy available will depend on the nature and seriousness of the problem and may include repair, replacement, refund or another remedy required by law.

Customers will not be required to bear reasonable return shipping costs where a product is confirmed to be faulty, damaged, defective, incorrectly supplied or otherwise subject to a remedy for which the seller is responsible under applicable consumer law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Items Not Eligible for Change-of-Mind Exchange

A change-of-mind exchange may be declined where:

• the product has been used;

• the product has been damaged or altered after delivery;

• original packaging or supplied accessories are missing;

• the item is a gift card; or

• the product was clearly sold as final sale or clearance.

These restrictions do not apply where a customer is entitled to a remedy under the Australian Consumer Law.

How to Request a Return, Exchange or Remedy

Please contact:

customer_service@iflytekau.com

Include your order number and a brief explanation of your request.

Please do not send an item back before receiving return instructions from our customer service team.

Return Address

Approved physical returns should be sent only after receiving return instructions.

Returns / Warehouse Address:
Unit 9 / 214–224 Wellington Road
Clayton VIC 3168
Australia

This is our returns and logistics address and is separate from our registered business address.

Seller Information

Seller:
AI Online Pty Ltd

ABN:
83 696 816 074

Registered business address:
Unit 705, 4 Grazier Lane
Belconnen ACT 2617
Australia

Customer service:
customer_service@iflytekau.com

Telephone:
+61 414 314 560