Refund policy
Return and Exchange Policy
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
We do not offer refunds for change-of-mind purchases.
To be eligible for an exchange, your item must be in the same condition that you received it, unused, and with all original packaging, accessories, manuals, labels and proof of purchase.
To request an exchange, please contact us at customer_service@iflytekau.com with your order number and reason for the request.
Please note that approved returns for exchange must be sent to:
Unit 9 / 214–224 Wellington Road
Clayton VIC 3168
Australia
Items sent back to us without first requesting an exchange will not be accepted.
For any return or exchange questions, please contact customer_service@iflytekau.com.
Change-of-Mind Purchases
We do not provide refunds for change-of-mind purchases.
An exchange may be offered within 30 days of receiving your item, subject to approval and stock availability.
Customers are responsible for return shipping costs for change-of-mind exchanges. Original shipping fees, if any, are non-refundable.
Once the returned item has been received and inspected, we will arrange an exchange where approved.
If the requested replacement item is unavailable, we may offer an alternative product or store credit.
Exchanges
Exchanges are available within 30 days of receiving your item, subject to approval and stock availability.
To request an exchange, please contact us at customer_service@iflytekau.com with your order number and details of the item you would like to exchange.
Once your exchange request has been approved and the returned item has been received and inspected, we will arrange the replacement item where available.
Any price difference between the original item and the replacement item may need to be paid by the customer.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you have received the incorrect item.
Please provide your order number, a description of the issue, and photos or videos where possible so that we can assess the issue.
Where a product does not meet the consumer guarantees under the Australian Consumer Law, we will provide the remedy required by law.
Depending on the nature of the issue, this may include repair, replacement or refund.
Non-Exchangeable Items
We do not accept exchanges for:
- Items that have been used, damaged or altered by the customer
- Items that are not in their original condition
- Items missing original packaging, accessories, manuals or labels
- Gift cards
- Final sale or clearance items, unless required by law
This does not affect your rights under the Australian Consumer Law.
Australian Consumer Law
Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Where a product has a major problem, you may be entitled to choose a refund or replacement in accordance with the Australian Consumer Law.
For other failures to comply with the consumer guarantees, you may be entitled to have the product repaired or replaced in accordance with applicable law.
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acceptable quality and the failure does not amount to a major failure.